Refund policy

Welcome to rajuFashion. Customer satisfaction is one of our highest priorities, and we are committed to providing a smooth, transparent, and reliable shopping experience. This Return and Refund Policy explains the terms and conditions regarding returns, refunds, exchanges, cancellations, and related procedures for all purchases made through our website.

By placing an order with rajuFashion, you agree to the terms mentioned in this policy. We encourage all customers to read the policy carefully before making a purchase.

1. General Policy Overview

At rajuFashion, we strive to ensure that every product delivered meets high-quality standards. However, if you receive a damaged, defective, incorrect, or unsatisfactory product, you may request a return, replacement, or refund according to the conditions outlined below.

We understand that online shopping can sometimes involve sizing issues, color differences, or product expectations. Therefore, we provide a customer-friendly return and refund process to ensure trust and convenience.

2. Eligibility for Returns

Customers may request a return under the following conditions:

  • The product received is damaged during shipping.
  • The product delivered is defective or non-functional.
  • The wrong item, size, or color was delivered.
  • The product is significantly different from the description shown on the website.
  • The customer received an incomplete order.
  • The customer wishes to exchange the product due to size-related issues (subject to availability).

To qualify for a return, the following conditions must be met:

  • The return request must be raised within 7 days of product delivery.
  • The product must be unused, unwashed, and in its original condition.
  • Original tags, packaging, labels, and accessories must remain intact.
  • The item must not show signs of wear, damage, alteration, or misuse by the customer.
  • Proof of purchase, order ID, or invoice must be provided.

Any return request that does not meet these eligibility conditions may be rejected.

3. Non-Returnable Items

Certain products may not be eligible for returns or refunds due to hygiene, safety, or business limitations. These include:

  • Innerwear and intimate apparel
  • Socks and personal hygiene products
  • Customized or personalized items
  • Products purchased during clearance or final sale
  • Gift cards or promotional items
  • Products damaged due to customer misuse
  • Items returned without original packaging or tags

rajuFashion reserves the right to deny returns for such items.

4. Return Request Process

To initiate a return, customers must contact our support team through the official communication channels provided below.

Return Request Information Required:

Customers should provide:

  • Full Name
  • Order Number
  • Registered Mobile Number
  • Product Name
  • Reason for Return
  • Clear photos or videos of the product (in case of damage or defect)

Contact Details:

Our customer support team will review the request and respond within 2–5 business days.

5. Return Pickup Process

Once the return request is approved:

  • A pickup may be arranged through our courier partner where service is available.
  • Customers must ensure the product is securely packed before pickup.
  • In locations where reverse pickup is unavailable, customers may be requested to self-ship the product to our return address.

Customers are advised to use reliable courier services with tracking facilities for self-shipped returns.

If the return is approved because of a defective, damaged, or incorrect product, reasonable shipping charges may be reimbursed upon submission of courier receipts.

6. Inspection and Verification

After the returned product reaches our facility, it will undergo a quality inspection process.

The inspection will verify:

  • Product condition
  • Usage status
  • Packaging integrity
  • Presence of original tags and accessories
  • Validity of the return reason

If the product passes inspection, the refund or exchange process will be initiated.

If the product fails inspection due to misuse, damage caused by the customer, missing items, or violation of policy terms, the return may be rejected. In such cases, the product may be shipped back to the customer.

7. Refund Policy

Refunds are processed after successful verification and approval of returned products.

Refund Timeline:

  • Refund initiation: Within 5–7 business days after approval
  • Bank processing time: 5–10 business days depending on the payment provider

Refund Methods:

Refunds will generally be processed through the original payment method used during purchase, including:

  • Credit Card
  • Debit Card
  • UPI
  • Net Banking
  • Wallet Payments

For Cash on Delivery (COD) orders, customers may be asked to provide valid bank account details or UPI information for refund processing.

8. Partial Refunds

In some situations, partial refunds may be granted, including:

  • Products returned with missing accessories
  • Products showing minor signs of usage
  • Items returned without original packaging
  • Promotional or discounted products

The final refund amount will be determined after inspection by our support team.

9. Exchange Policy

We understand that fashion products may sometimes require exchanges due to size or fit issues.

Customers may request exchanges for:

  • Size mismatch
  • Color exchange (subject to availability)
  • Defective items

Exchange requests must be made within 7 days of delivery.

Exchange products are subject to stock availability. If the requested exchange item is unavailable, customers may receive:

  • Store credit
  • Alternative product options
  • Refund (if applicable)

Only one exchange is allowed per order unless the product is defective.

10. Order Cancellation Policy

Customers may cancel orders before shipment confirmation.

Cancellation Conditions:

  • Orders cancelled before dispatch are eligible for a full refund.
  • Orders already shipped cannot be cancelled.
  • Customized or made-to-order products may not be cancellable.

Refunds for cancelled orders are generally processed within 5–7 business days.

rajuFashion reserves the right to cancel any order due to:

  • Product unavailability
  • Pricing errors
  • Fraudulent transactions
  • Incomplete customer information
  • Technical issues

In such cases, customers will be notified, and a full refund will be initiated if payment has already been received.

11. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.

Customers should share:

  • Unboxing video
  • Product images
  • Packaging images
  • Invoice copy

Failure to provide sufficient proof may affect claim approval.

We strongly recommend customers record an unboxing video while opening the package for faster resolution of disputes.

12. Failed Deliveries and Refused Orders

If an order is undelivered due to:

  • Incorrect address
  • Customer unavailable
  • Refused acceptance
  • Failed delivery attempts

then the order may be returned to us by the courier partner.

In such situations:

  • Shipping charges may be deducted from the refund amount.
  • COD orders may become ineligible for future COD services.
  • Re-shipping charges may apply for reattempted deliveries.

Customers are responsible for providing accurate shipping details during checkout.

13. Color and Product Appearance Disclaimer

We make every effort to display product images accurately. However, actual product colors may slightly vary due to:

  • Screen settings
  • Photography lighting
  • Device display differences

Minor variations in color, texture, or design should not be considered defects.

14. Fraudulent Claims and Abuse

rajuFashion reserves the right to refuse returns or refunds in cases involving:

  • Excessive return requests
  • Suspicious activities
  • False damage claims
  • Used or altered products
  • Policy abuse

Legal action may be taken in cases of fraudulent transactions or misuse of services.

15. Customer Responsibilities

Customers are responsible for:

  • Reading product descriptions carefully
  • Selecting correct size and color
  • Providing accurate shipping details
  • Maintaining original packaging for returns
  • Cooperating during return verification

Failure to comply with these responsibilities may impact return eligibility.

16. Shipping Charges

Shipping charges are generally non-refundable unless:

  • Wrong product delivered
  • Damaged item received
  • Defective product supplied

For voluntary returns or exchanges, shipping charges may be borne by the customer.

17. Contact Information

For any return, refund, cancellation, or exchange-related assistance, customers may contact us:

Business Details

Store Name: rajufashion
Category: Fashion
GST No.: 19NUZPS7851F1Z8

Contact Details

Business Address

Balia, Chakdah, Nadia, West Bengal
PIN Code – 741223
India

18. Policy Updates

rajuFashion reserves the right to modify, update, or change this Return and Refund Policy at any time without prior notice. Customers are encouraged to review this page periodically for updates.

Continued use of the website after policy changes constitutes acceptance of the revised terms.

19. Final Note

At rajuFashion, we value customer trust and satisfaction. Our goal is to provide a secure and enjoyable shopping experience while ensuring fair and transparent return and refund practices.