Shipping policy
Welcome to RajuFashion. We are committed to delivering your orders safely, quickly, and efficiently. This Shipping Policy explains how we process, ship, and deliver products purchased from our store. By placing an order with RajuFashion, you agree to the terms mentioned below.
1. Introduction
At RajuFashion, customer satisfaction is our priority. We strive to ensure that every product reaches our customers in excellent condition and within the estimated delivery timeline. Our shipping process is designed to provide a smooth shopping experience for customers across India.
This Shipping Policy applies to all orders placed through our website and any promotional sales conducted through our official channels.
2. Shipping Coverage
RajuFashion currently delivers products across most locations in India. We continuously work with trusted courier and logistics partners to expand our delivery network and improve delivery speed.
However, there may be certain remote or restricted areas where delivery services are unavailable or delayed due to courier limitations, weather conditions, government regulations, or other unforeseen circumstances.
If your location is not serviceable, our team will contact you regarding alternative solutions or order cancellation with a full refund if applicable.
3. Order Processing Time
All orders placed on RajuFashion are processed after successful payment confirmation or order verification in the case of Cash on Delivery (COD).
Standard Processing Timeline:
- Orders are usually processed within 1 to 3 business days.
- Orders placed on Sundays or public holidays are processed on the next working day.
- During festivals, special sales, or high-demand periods, order processing may take slightly longer than usual.
Once your order is processed and shipped, you will receive a shipping confirmation via email or SMS containing tracking information.
4. Estimated Delivery Time
Delivery timelines depend on your location, courier partner availability, and other logistical factors.
Approximate Delivery Timeline:
- Metro Cities: 3–5 business days
- Tier 2 & Tier 3 Cities: 4–7 business days
- Remote Locations: 5–10 business days
Please note that delivery timelines are estimates and may vary due to:
- Weather conditions
- Natural disasters
- Public holidays
- Transportation disruptions
- Government restrictions
- Unexpected courier delays
RajuFashion is not liable for delays caused by external courier or logistics issues beyond our control.
5. Shipping Charges
Shipping charges may vary depending on:
- Product category
- Order value
- Delivery location
- Promotional offers
Free Shipping
RajuFashion may offer free shipping on selected products or during promotional campaigns. Such offers are subject to change without prior notice.
Additional Charges
Some locations may attract additional shipping charges due to courier service limitations or remote area delivery costs. Any applicable shipping charges will be clearly displayed at checkout before payment confirmation.
6. Cash on Delivery (COD)
RajuFashion may provide Cash on Delivery services on eligible orders and serviceable pin codes.
Important COD Guidelines:
- COD availability depends on the delivery location.
- Customers may receive a confirmation call or message before order dispatch.
- Failure to respond to verification calls may lead to order cancellation.
- Repeated refusal of COD orders may result in restriction of COD services for future purchases.
Customers are requested to keep the exact payment amount ready during delivery for a smooth experience.
7. Order Tracking
Once your order is shipped, tracking details will be shared through email, SMS, or WhatsApp, depending on the information provided during checkout.
Customers can track their orders using:
- Courier tracking links
- Shipment tracking IDs
- Customer support assistance
Tracking updates may take 24–48 hours to reflect after shipment dispatch.
8. Delayed Deliveries
While we make every effort to deliver orders within the estimated timeline, delays may occur due to:
- High order volume
- Courier operational issues
- Severe weather conditions
- Political disturbances
- Natural calamities
- Incomplete delivery address
- Customer unavailability
In such cases, customers are requested to remain patient while our support team coordinates with courier partners for timely resolution.
9. Incorrect or Incomplete Address
Customers are responsible for providing accurate shipping details at the time of placing an order.
Please ensure:
- Correct name
- Full address
- Landmark details
- Valid mobile number
- Accurate pin code
RajuFashion shall not be responsible for delivery failures or delays caused by incorrect or incomplete address details provided by the customer.
If an order is returned due to an incorrect address or failed delivery attempts, additional shipping charges may apply for re-shipment.
10. Delivery Attempts
Our courier partners generally make multiple delivery attempts before marking the order as undelivered or returning it to origin.
Customers are advised to:
- Keep their phone reachable
- Respond to courier communication
- Ensure someone is available at the delivery location
Failure to accept delivery after repeated attempts may result in order cancellation.
11. Damaged or Tampered Packages
Customers are advised to inspect the package carefully at the time of delivery.
If the package appears:
- Damaged
- Opened
- Tampered
- Torn
Please either:
- Refuse delivery, or
- Record clear photos/videos before opening
Customers should report damaged package issues within 24 hours of delivery by contacting our support team.
Claims made after prolonged delays may not be accepted.
12. Lost Shipments
In rare situations where a shipment is lost in transit:
- Our team will coordinate with the courier partner for investigation.
- Resolution timelines depend on courier verification procedures.
If the shipment is confirmed lost:
- A replacement may be issued, or
- A refund may be processed based on product availability and company policy.
13. International Shipping
Currently, RajuFashion primarily ships within India. International shipping services may not be available at this time.
Future international delivery services may be introduced based on operational expansion and customer demand.
14. Shipping Restrictions
Certain products may have shipping restrictions based on:
- Local laws
- Courier regulations
- Regional service limitations
RajuFashion reserves the right to refuse shipment of products to certain locations if required by legal or operational constraints.
15. Split Shipments
In some cases, orders containing multiple items may be shipped separately due to:
- Product availability
- Warehouse location
- Packaging requirements
Customers will receive separate tracking details for each shipment if applicable.
16. Delivery Confirmation
Once the courier marks the package as delivered, it shall be considered successfully delivered.
Customers are requested to ensure:
- Safe delivery location
- Authorized recipient availability
- Secure package handling
RajuFashion shall not be responsible for lost or stolen packages after confirmed delivery.
17. Customer Support
For shipping-related assistance, customers may contact us using the details below:
Contact Information
Store Name: RajuFashion
Category: Fashion
GST Number: 19NUZPS7851F1Z8
Email: rajufashion19@gmail.com
Phone: 7407510467
Address: Balia, Chakdah, Nadia, West Bengal – 741223, India
18. Policy Updates
RajuFashion reserves the right to modify, update, or change this Shipping Policy at any time without prior notice.
Customers are encouraged to review this page periodically to stay informed about our latest shipping terms and procedures.
Continued use of our services after policy updates constitutes acceptance of the revised Shipping Policy.
19. Agreement to Terms
By placing an order through RajuFashion, you acknowledge that you have read, understood, and agreed to this Shipping Policy and all related store policies.